Frequently Asked Questions
We accept all major credit cards, debit cards, and cash for your convenience.
Payment is due upon completion of the service unless you have arranged for automatic billing.
We are transparent with our pricing. Any additional fees, such as for specialized cleaning services, will be discussed upfront.
If you’re not satisfied, please contact us within 24 hours to discuss an alternative.
Tipping is not required but is always appreciated if you feel the cleaner has done an exceptional job.
Yes, we offer a satisfaction guarantee. If you’re not happy with the service, we’ll re-clean the area or address your concerns promptly.
We are fully insured and bonded. In the unlikely event of damage, we will promptly address the issue and work with you to resolve it.
Yes, you can pause your recurring services at any time. Just give us notice, and we’ll adjust your schedule accordingly.
We take your security seriously. If you provide keys or codes, they are securely managed and only accessible to your assigned cleaner.
We do our best to accommodate last-minute requests, but availability may vary. Please contact us as soon as possible if you need an urgent cleaning.